Returns, Refunds & Cancellation Policy

A Hierophant's Hart
Website: https://ahierophantshart.life
Email: ahierophantshart@gmail.com
Last updated: 21 October 2026

1. Our Commitment

At A Hierophant's Hart, every creation and spiritual offering is approached with care, intention and individual attention.

Our business specialises in bespoke crystal jewellery, handcrafted amulets, personalised crystal grids, intuitive readings, energetic clearing and commissioned spiritual workings.

Because many of our offerings are individually created or prepared for a particular customer, our cancellation and return arrangements differ from those of a conventional retail store.

We aim to resolve concerns fairly and transparently while respecting both the individual nature of our work and our customers' legal rights.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other mandatory consumer protection laws.

2. Custom-Made Jewellery and Crystal Creations

Our handcrafted pendants, amulets, talismans and custom crystal grids are individually commissioned and created according to personal intentions, design preferences and available natural materials.

As these products are specifically created for individual customers, we do not generally accept returns or provide refunds solely because a customer changes their mind.

This includes changes in personal preference, intention or aesthetic taste after an agreed commission has been completed.

However, this does not affect your rights where an item is faulty, significantly differs from its agreed description or otherwise fails to meet applicable consumer guarantees.

Natural variations

Crystals and gemstones naturally differ in colour, shape, size, texture, markings and inclusions.

These natural characteristics are not considered defects merely because they differ from representative photographs, provided the finished product meets its description and agreed specifications.

3. Cancelling a Custom Commission

Please consider your requirements carefully before placing an order for a bespoke creation.

If you wish to cancel a commission, contact us as soon as possible at ahierophantshart@gmail.com.

Cancellation requests will be considered according to the stage of the commission, any materials specifically sourced, work already completed and applicable legal obligations.

If an agreed cancellation is subject to any reasonable costs already incurred, these will be explained before the cancellation is finalised.

Once substantial custom work has commenced, a change-of-mind cancellation may not be eligible for a full refund.

Where a cancellation or refund is required by law, your statutory rights will take precedence.

4. Ready-Made Products

For products sold as completed, ready-made items rather than individually commissioned creations, change-of-mind returns are not ordinarily offered unless otherwise expressly agreed or required by applicable law.

If you receive an incorrect, damaged, faulty or significantly misdescribed item, please contact us so we can arrange the appropriate remedy.

5. Damaged, Faulty or Incorrect Products

We take care in creating and packaging our products. However, if your order arrives damaged, is incorrect or does not meet applicable consumer guarantees, please contact us.

When reporting an issue, it is helpful to provide:

• Your name and order number.

• A description of the problem.

• Photographs of the item and packaging, where available.

• Any other relevant information about the order.

Photographs help us assess problems but are not an absolute requirement for exercising your legal rights.

Depending on the nature of the issue and applicable consumer law, an appropriate remedy may include a repair, replacement, refund or other legally required resolution.

Where a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return costs as required by law.

Original packaging is not required when exercising statutory rights relating to faulty goods.

6. Spiritual Services, Readings and Energy Work

Our spiritual services include intuitive readings, spiritual guidance, energetic clearing, cord clearing, timeline work, spirit journeys and personalised magical workings.

These services involve individual preparation, reserved appointment time and, in some cases, commissioned spiritual work undertaken specifically for the customer.

If you wish to cancel a service or appointment, please contact us as early as possible.

Change-of-mind cancellation requests will be considered fairly, taking into account the nature of the booking, preparation undertaken, reserved appointment time, work already performed and applicable consumer rights.

Where services have not yet commenced, we may be able to arrange an alternative appointment, credit or agreed refund.

Where commissioned work has already begun, any proposed refund will take account of the work completed and relevant legal obligations.

We do not guarantee particular spiritual, energetic or personal outcomes. However, this does not remove any applicable consumer guarantees concerning the provision of services with due care and skill.

7. Rescheduling Appointments

We understand that circumstances change.

If you need to reschedule a reading, consultation or other appointment, please contact us as early as possible.

We will make reasonable efforts to accommodate rescheduling requests, subject to availability and the nature of the service.

Where an appointment is missed without notice, any request for a replacement session or refund will be considered according to the circumstances and applicable law.

If A Hierophant's Hart needs to cancel an appointment or cannot provide an agreed service, we will contact you to arrange a suitable alternative or the refund or other remedy to which you are entitled.

8. Personalised Magical Workings

Some services, including Road Opening and other commissioned magical workings, may involve preparation, material selection or dedicated ritual work undertaken specifically for your request.

Once preparation or performance has commenced, cancellation may not be possible without accounting for work already performed and reasonable expenses incurred.

Any applicable charges or deductions will be considered fairly and in accordance with the law.

The subjective nature of spiritual experiences does not remove your statutory rights if a service is not provided as agreed or fails applicable consumer guarantees.

9. Returns Procedure

Before returning any physical product, please contact us at ahierophantshart@gmail.com so we can discuss the issue and provide return instructions.

Our listed postal address is:

A Hierophant's Hart
PO Box 493
Neerim South VIC 3831
Australia

Please contact us before posting a return so we can confirm the appropriate arrangements.

We recommend using tracked postage and securely packaging returned items to help prevent damage or loss in transit.

Responsibility for return shipping costs will depend on the reason for the return and applicable consumer law.

Where a product is confirmed faulty or otherwise fails consumer guarantees, reasonable return costs will be reimbursed as required by law.

10. Refund Processing

Where a refund is agreed or legally required, we will process it within the timeframe required by applicable law.

Refunds will generally be issued to the original payment method, where possible.

The time taken for funds to appear may depend on Stripe, the relevant payment provider and your financial institution.

Any refund of original shipping costs, return postage or related expenses will be determined according to the circumstances and applicable consumer rights.

11. International Customers

We accept orders from supported international destinations, including New Zealand, the United Kingdom, Canada and the United States.

Customers purchasing from overseas may have additional cancellation, return or consumer protection rights under the laws applicable to their purchase.

These rights will be honoured where legally required.

Custom-made or clearly personalised goods may be subject to different cancellation arrangements from standard ready-made goods under applicable international consumer laws.

International customers should contact us before returning items so we can confirm the appropriate procedure.

12. Australian Consumer Law

Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund, cancellation of a service or compensation when applicable consumer guarantees are not met.

These rights apply to custom-made products and spiritual services where covered by law.

A customer is not required to surrender these rights because an item was personalised, a service was commissioned, or a particular period has passed since purchase.

Nothing in this policy limits those protections.

13. Contact Us

If you have questions about an order, commission, appointment, cancellation, damaged product or refund request, please contact us.

A Hierophant's Hart

Email: ahierophantshart@gmail.com

Website: https://ahierophantshart.life

We aim to approach every concern with fairness, consideration and respect.